The Ritz-Carlton, Charlotte

After spending our first night at what I’d call an underwhelming hotel the RC Charlotte delivered in a big way. Room upgrade for anniversary, great service, and wonderful cocktails at lobby bar. Every staff member was warm and welcoming. This will be our only choice moving forward when we visit the Queen city.

Great hotel. Unfortunately we stayed for five nights in the parlor suite, and we wanted room service for one night which was advertised as 24 hours on Ritz Carlton website. When we asked we were told no chef on site :/. No problem if room services aren't 24/7, however it should be advertised appropriately. We applied that information as our plans. We thought we had food available when "home". The staff are amazing, they are great people and very polite!

This was my very first experience at The Ritz-Carlton Spa in Charlotte, and I can confidently say it will not be my last. In fact, I’m already planning my return before the end of the month because the service was truly impeccable. Luda, my spa attendant, was hands down the best I have ever had—and I say that as someone who is a true spa enthusiast. I’ve traveled the world experiencing luxury spas, and Luda’s attentiveness, professionalism, and warm personality set a new standard for excellence. A heartfelt thank you to Iilyah and Amaya at the spa reception. Their hospitality was unmatched—so welcoming, so accommodating, and so genuinely warm. Their kindness set the tone for what became an extraordinary experience from start to finish. The spa amenities are absolutely outstanding. I loved having access to multiple relaxation rooms, both co-ed and non-co-ed, each offering a peaceful retreat. The indoor heated pool and whirlpool on the 18th floor were such a beautiful surprise. The women’s Himalayan salt room, steam room, and sauna were a well-deserved treat and created the perfect space to unwind. And to top it all off, the 12-head shower in the women’s locker room was the most refreshing way to end a massage—an unexpected luxury that I thoroughly enjoyed and would highly recommend. This spa exceeded every expectation. If you’re looking for elevated care, world-class amenities, and a team that truly understands hospitality, The Ritz-Carlton Spa in Charlotte is an absolute must. I cannot wait to come back.

Jim in the breakfast room went above and beyond what we would expect including great conversation! The front door and valet personnel were very helpful as well as the front desk! The facilities are beautiful! My husband got sick and all staff joined in to help him.

Always a great experience. The bed so nice and everything dressed and well appointed. We ordered most meals through room service which has a great selection offering complete five star dining options. It’s well worth it to be able to just relax after Charlotte traffic.

My wife and I celebrated our wedding anniversary this past Saturday, October 4th, at The Ritz-Carlton, Charlotte, and the entire experience was exceptional. From the moment we arrived, we were greeted with warmth and professionalism that made us feel both welcomed and celebrated. The hotel itself is stunning modern, elegant, and immaculately kept. Our room was luxurious and comfortable, with thoughtful touches that made the evening feel even more special. The staff went above and beyond to acknowledge our anniversary, which made the celebration truly memorable. We also enjoyed the amenities, especially the rooftop lounge, which offered a beautiful view of the city and a relaxed atmosphere to toast the occasion. The attention to detail in both service and presentation was outstanding throughout our stay. The Ritz-Carlton, Charlotte provided the perfect backdrop for our anniversary celebration. We left feeling appreciated, cared for, and excited to return. Highly recommended for anyone looking for a first-class experience in the heart of Charlotte.

We just checked in and within 20 minutes the quality and service has been 5 star. Mike helped us with baggage and was excellent showing us around the room and being hospitable. Connor at the front desk heard my daughter left her stuffed dog at home and within 10 minutes brought a stuffed animal and kids bag to the room for my daughter. The room is also excellent. Blown away from the start.

Worth it! This hotel is spotless, I received prompt help with my bag and everyone was kind and helpful. I stayed for a quick overnight for a work related event held at the hotel the next day. I stayed at another hotel a few blocks down just a few months ago for a concert that was pricey, dated and in poor repair. Everything here seems freshly updated and clean, cushy mattress, tons of pillows, soft sheets and the duvet is in an actual enclosed cover. Even the throw pillows are made of high end designer custom fabric. Love it.